Job Description
RSD Human Resource Management Consultancy
Job Description
Description
- Provide expert technical support to customers via phone (inbound/outbound).
- Diagnose and troubleshoot hardware and software issues for various products.
- Document all customer interactions and resolutions in the support database.
- Assist in creating and updating user manuals and FAQs to enhance customer experience.
- Collaborate with cross‑functional teams to improve product quality and support processes.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 3–5 years of relevant experience in technical support.
- Skills and Competencies: Strong problem‑solving skills and attention to detail.
- Qualities and Traits: Excellent communication skills and the ability to work under pressure.
- Working Conditio...