Job Description
We’re seeking a customer-focused Technical Support Specialist who thrives in fast-paced environments and enjoys solving complex problems. This role is ideal for someone who combines strong communication skills with hands-on technical troubleshooting experience.
Key Responsibilities
+ Provide technical support to sales teams, contractors, distributors, engineers, and architects to promote and support company products
+ Diagnose and troubleshoot water heater issues over the phone, identifying root causes and delivering clear solutions
+ Research and resolve installation and product usage issues for contractors and end users
+ Differentiate between technical and business issues and resolve or escalate as needed
+ Accurately document warranty information and detailed case notes for each interaction
+ Follow up promptly to ensure customer issues are resolved
+ Support team members with high-priority technical inquiries
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Key Responsibilities
+ Provide technical support to sales teams, contractors, distributors, engineers, and architects to promote and support company products
+ Diagnose and troubleshoot water heater issues over the phone, identifying root causes and delivering clear solutions
+ Research and resolve installation and product usage issues for contractors and end users
+ Differentiate between technical and business issues and resolve or escalate as needed
+ Accurately document warranty information and detailed case notes for each interaction
+ Follow up promptly to ensure customer issues are resolved
+ Support team members with high-priority technical inquiries
<...