Job Description
Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**In This Role, Your Responsibilities Will be:**
**Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
**Resolves technical issues for customers across all account tiers**
+ Resolves customers’ single incidents during activation, installation, implementation, and/or ma...
**In This Role, Your Responsibilities Will be:**
**Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
**Resolves technical issues for customers across all account tiers**
+ Resolves customers’ single incidents during activation, installation, implementation, and/or ma...