💼 Full-Time Position

Technical Support Representative (Mandarin Speaking)

🏢
emerson
📍 Bayan Lepas, Penang, Malaysia
📍
Location
Bayan Lepas, Malaysia
📅
Posted
June 06, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

In This Role, Your Responsibilities Will Be:

  • Creates and routes technical issues for all customers 

    Handle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support group.Create and manage customer data records within our applications to ensure proper data integrity.

  • Resolves technical issues for customers across all account tiers

    Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Captures and documents knowledge to enable self-service resolution Learns and adopt Knowledge-Centered Service (KCS) methodology.Enables customers to self-serve by creating and editing Knowledge based article...