Job Description
**Technical Support Representative****About Us**Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**Our client is a Fintech company providing customized end-to-end solutions to lending companies and telecoms**Primary Responsibilities**:- Manage help desk software or ticket system- Document customer interactions and solutions in the support system.
- Troubleshooting and managing simple software issues using knowledge-base articles and FAQs- Provide help regarding the company product or services- Stay up-to-date with updates, and change...