Job Description
Dear Candidate,
Please find the below Job Description.
Role: Technical Support(International Voice Process)
Location: Ambit IT Park, Ambattur, Chennai
Shift Details - Night Shift (primarily US shift timings)
Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)
Primary Responsibilities Include:
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers...