Job Description
Role Overview
We’re looking for a sharp Helpdesk Agent to join our Contact Centre team! In this role, you’ll be the go-to support champion for business owners using our card payment hardware and services. Your mission? Provide top-tier technical guidance so our clients can accept in-store payments without a hitch.
What You’ll Do
- Act as the first line of phone support for customer questions and technical troubleshooting.
- Keep accurate records in our ticketing system, following best practices to deliver a great user experience.
- Diagnose and fix technical glitches using internal tools, and smoothly elevate trickier cases to Level 2 support.
- Manage your own ticket queue to ensure everything is resolved within our agreed timelines (SLAs).
What You Bring
- 1+ years of experience in a customer‑facing environment (like retail, hospitality, or call centers).
- Tech‑savvy skills with the a...