Job Description
Overview
We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.
Key Responsibilities
- Provide remote technical support to users experiencing software or system-related issues.
- Troubleshoot platform errors, configuration problems, and user access issues.
- Assist users with system navigation, workflows, and best practices.
- Support the onboarding and implementation of new users or teams onto the platform.
- Document issues, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex technical issues when necessary while ensuring proper follow-up.
- Collaborate with internal teams to resolve recurring technical challenges and improve processes.
- Maintain a high level of customer service while supporting users in a remote environment.