Job Description
Overview
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Responsibilities
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
- Communicate with customers and technicians via Five9 SoftPhone
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
- Follow up with manufacturers, service providers, and internal teams on open tickets
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
- Collaborate with team members through daily stand-up meetings and other communication tools
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards
- Collaborate efficiently with other internal and external teams to resolve open tickets
- Perform additional tasks ...