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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What You Will Be Doing
- AI-Augmented Customer Resolutions: Examine escalated tickets routed from AI systems, deploy human judgment in domains where AI underperforms, then eliminate those gaps by refining the AI framework
What You Won’t Be Doing
- Spending two full months onboarding; you will need to achieve proficiency across multiple products within your first month (we recognize this expectation is demanding)
- Depending on management for assistance; if you cannot effectively self-unblock, this role will present significant challenges
Technical Support Specialist Key Responsibilities
- Combine technical human judgment with AI tooling to provide outstanding customer support, concentrating on intricate problems that AI cannot yet independently handle
Basic Requirements
- Minimum 3 years total experience in a technical customer support capacity
- Foundational co...