Job Description
Enhance client satisfaction as a Technical Support Specialist at ISAAC by resolving technical issues promptly and professionally. Your expertise in troubleshooting will provide clients with seamless support.
In this key role, you will manage customer requests through the incident tracking system, analyze issues, and provide clear communication for effective resolutions. Your commitment ensures adherence to SLAs and KPIs while utilizing tools and resources efficiently. Additionally, you'll foster a collaborative work environment by sharing knowledge with colleagues, contributing actively to team growth.
Key Responsibilities
- Manage customer requests with appropriate priority levels
- Analyze and document technical issues for future reference
- Provide training on ISAAC solutions to customers
- Ensure prompt case resolution with follow-ups every two days
- Share insights and participate in team activities