Job Description
Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!
We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.
This is a full-time, permanent (CDI) position based at our Montreal, QC site.
Your Job
- Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.
- Build personalized customer relationships by delivering an exceptional client experience.
- Escalate incidents to the development team and ensure their follow-up until resolution. <...