Job Description
Skanska is searching for a **Technical Support Specialist** to provide excellent customer service and support to customers on a variety of tier 1 incidents and requests. **This is a hybrid position based in Charlotte, North Carolina.**
The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now.
Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone.
Technic...
The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now.
Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone.
Technic...