Job Description
**Job Requisition ID #**
26WD97428
**Position Overview**
To align with Autodesk’s focus on Customer Success, we are looking for highly motivated industry professionals who will be responsible for resolving customer issues for our through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions.
Engage with Autodesk customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (...
26WD97428
**Position Overview**
To align with Autodesk’s focus on Customer Success, we are looking for highly motivated industry professionals who will be responsible for resolving customer issues for our through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions.
Engage with Autodesk customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (...