Job Description
Technical Support Professional
Clark, Philippines (Onsite)
Direct Hire
Summary:
Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.
Essential Duties and Responsibilities:
The essential duties and responsibilities can include the following. However, other duties may be assigned.
- Communicate with customers via email, phone, and/or chat.
- Gather customer information and determine the issue by analyzing the symptoms.
- Troubleshoot and resolve customers technical issues.
- Maintain detailed and accurate documentation for all cases.
- Follow up with the customer on any open issues.
- Escalate advanced help requests as needed.
- Communicate technical information to non-technical customers in...