Job Description
Technical Support Specialist (CSR Tier 2) (JH - - FTTSS)
Job Openings Technical Support Specialist (CSR Tier 2) (JH - - FTTSS)
About the job Technical Support Specialist (CSR Tier 2) (JH - - FTTSS)
Position: Technical Support Specialist (CSR Tier 2)
Number of hours: 40 hours/week
Schedule: 8:00 AM to 5:00 PM PST
Tasks required:
Take customer orders via phone, email, or chat, ensuring accuracy and timeliness.
Process and track shipments, ensuring orders are correctly fulfilled and delivered on time.
Provide second-tier technical support, assisting customers with troubleshooting and resolving technical issues related to products or services.
Utilize and navigate the Davinci System to process orders, manage customer data, and troubleshoot technical issues efficiently.
Communicate effectively with customers to address inquiries, concerns, and feedb...