Job Description
About the role
Plasmidsaurus’ Technical Support Specialists serve as the first point of contact for our customers, delivering fast, consistent, and empathetic Tier 1-2 technical support to scientists in academic and research labs, and at biotech and pharmaceutical companies of all sizes. This position is a great fit for those with a background in biomedical sciences who are passionate about helping researchers succeed and thrive at solving problems. You will play a critical role in supporting our customers, and will help with any challenges, from troubleshooting technical issues, and monitoring sequencing processes to maintaining the highest quality and record keeping standards.
In this role, you can except to:
- Respond to customer inquiries via email and phone in a timely and professional manner balancing urgency and quality in your responses.
- Provide expert technical support for our sequencing services, quickly interpreting scientific in...