Job Description
Position Overview
We are seeking a Technical Support Specialist with strong expertise in Autodesk Fusion Manage and working knowledge of Autodesk Vault to join our Customer Technical Success team. In this role, you will provide technical support to Autodesk customers through multiple support channels, including chat, web, phone, and scheduled calls, helping them maximize the value of their Autodesk solutions.
You will be responsible for investigating, troubleshooting, documenting, and resolving customer-reported issues while collaborating with Product Engineering, Technical Leads, and cross-functional teams to ensure successful outcomes. The ideal candidate combines strong technical expertise, a customer-focused mindset, analytical thinking, and excellent communication skills.
Reporting To: Product Support Manager
Work Location: Bengaluru, India
Shift Timing: This role will primarily support the Europe, Middle East, and Africa (EMEA) regi...