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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products
- Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely
- Concisely document software, hardware, and network information in a case management system
- Provide an exceptional customer experience during calls, emails, chat, and customer escalations
- Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs
- Collaborate with the regional and global support teams to provide high quality and effective customer experience
- Be available to work on call for after hours and weekend emergency support
- Continuously learn new skills, technologies & products; keep up with Motorola Solutions’s pace of innovation
Qualifications