Job Description
1190 Richards Road, Hartland, WI 53029, USA | Ascent Repair Operations - 9380 | Hourly | per hour Associates in this role are paid biweekly. | Full Time
| Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more.
The ARO Support Technician II helps power our stores' success by delivering advanced technical support for device repair and key fob programming. In this onsite role, you'll serve as a go-to technical resource for troubleshooting, remote guidance, and hands-on repair support, while also helping develop training materials that strengthen and scale our repair network.
Schedule: Onsite 2-3 days a week and virtual Saturday and Sunday, 8:00 a.m.–5:00 p.m.
What You'll Do
+ Provide remote technical support via phone and live video to assist store associates with complex repair and programming issues.
+ Troubleshoot advanced device and key fob problems ...
| Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more.
The ARO Support Technician II helps power our stores' success by delivering advanced technical support for device repair and key fob programming. In this onsite role, you'll serve as a go-to technical resource for troubleshooting, remote guidance, and hands-on repair support, while also helping develop training materials that strengthen and scale our repair network.
Schedule: Onsite 2-3 days a week and virtual Saturday and Sunday, 8:00 a.m.–5:00 p.m.
What You'll Do
+ Provide remote technical support via phone and live video to assist store associates with complex repair and programming issues.
+ Troubleshoot advanced device and key fob problems ...