Job Description
· Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
· Own and track tickets within SLAs
· Identify, resolve or manage the resolution of system issues
· Take calls and service ticket requests on a ticket system
· Supports internal clients with system admin tasks and product knowledge expert advice.
· Seek more information, by asking the right questions to collect information to resolve
the issue or escalate to a specialist
· Communicate to Level 1, 2, 3 teams keeping clients and management informed
· &...