Job Description
Technical Customer Support (B2B SaaS)
- Role: Bilingual (French & English)
- Salary: $75,000 + $10,000
A global leader in Field Service Management (FSM) software, providing a premier SaaS solution for over 20 years. With a strong international presence and a rapidly expanding North American division, the company is recognized for its innovation and consistent market growth.
The Role
We are looking for a Technical Customer Support Specialist to join the North American Support team. Your mission is to ensure a world-class customer experience by providing reliable, high-quality technical assistance. You will act as a key link between the customers and the product/engineering teams, ensuring that every inquiry is handled with precision and empathy.
Please Note: The role is a lot more investigation-heavy than high level of inbound phone calls.
Key Responsibilitie...