Job Description
About the Role
We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.
Key Responsibilities
- Provide technical support via chat and Slack
- Troubleshoot integrations, automations, and configurations
- Support onboarding and product implementation
- Create and maintain help center documentation
What Success Looks Like
- High CSAT and fast response times
- Strong first‑contact resolution rate
- Consistent knowledge base contributions
- Successful support of onboarding and setup
- Recognized as a product expert internally
Qualifications
- 2+ years of technical support experience (SaaS required)
- Strong troubleshooting and analytic...