Job Description
## Position Summary
The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user’s satisfaction.
Hiring Range: $48,000 - $60,000 per year based on experience
## Key Responsibilities
+ Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users’ inquiry.
+ Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization.
+ Communicates with end users over the phone to walk them through the problem-solving process.
+ Conducts research to understand, explain and resolve technological issues.
+ Visits employee offices, when necessary, to physically identify issu...
The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user’s satisfaction.
Hiring Range: $48,000 - $60,000 per year based on experience
## Key Responsibilities
+ Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users’ inquiry.
+ Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization.
+ Communicates with end users over the phone to walk them through the problem-solving process.
+ Conducts research to understand, explain and resolve technological issues.
+ Visits employee offices, when necessary, to physically identify issu...