Job Description
The Technical SupportSpecialist is the first point of contact for residential andbusiness customers seeking support with their internet andfibre services. This role combines excellent customerservice with a basic technical understanding offibre-optic networks, equipment, and connectivitytroubleshooting. You will help customers withinquiries, resolve service issues, and ensure aseamless customer experience while maintaining Ripple Fibre’shigh standards of reliability and satisfaction.
RESPONSIBILITIES OF THE ROLE
- Respond to inboundcustomer inquiries via phone, email, and chat in aprofessional and timely manner
- Assist customerswith service setup, account management, billing, andtroubleshooting of basic technical issues (modems, routers,connectivity, and fibre equipment)
- Provide clear,easy-to-understand instructions to customers for technicalsetup or troubleshooting
- Escalate complextechnical issues to the appropriate technical te...