Job Description
As aTechnical Support Specialist – Web & Configurable Solutionsyou will play a critical role supporting customers by resolvingcomplex and escalated technical issues,mentoring others, and strengthening the quality and consistency of support delivery across Blackbaud’s web-based and configurable products.
In this role, you will apply advanced troubleshooting skills to issues involving page behavior, configuration, integrations, APIs, and data-driven settings.You will work independently to investigate and resolve issues, partner closely with Engineering and Product teams on deeper root-cause analysis andcontribute to long-term improvements that enhancethe customerexperience.
Compensation Notice:
The annual compensation for this role is $19,000 USD.
WhatYou’llDo
Resolve complex and escalated customer issues efficiently and with empathy, ensuring a high-quality support experience.
Independently investigateissues in web-based and configurab...