Job Description
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Providing technical support to teams within the organization when required
- Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
- Perform daily post installation/ QA validation
- Review systems and application logs for remote diagnostic of field devi...