Job Description
Responsibilities:
▪ Identifying hardware and software solutions.
▪ Troubleshooting technical issues.
▪ Diagnosing and repairing faults.
▪ Resolving network issues.
▪ Installing and configuring hardware and software.
▪ Speaking to customers to quickly get to the root of their problem.
▪ Providing timely and accurate customer feedback.
▪ Talking customers through a series of actions to resolve a problem.
▪ Following up with clients to ensure the problem is resolved.
▪ Replacing or repairing the necessary parts.
▪ Supporting the roll-out of new applications.
▪ Providing support in the form of procedural documentation.
▪ Managing multiple cases at one time.
▪ Testing and evaluating new technologies.
▪ Conducting electrical safety checks on equipment.
Technical Support Requirements:
▪ Degree in Computer Science...