Job Description
**Summary**
The Technical Support Trainee provides technical support to the internal end user in compliance with the existing SLA, measured through the ticket system. The Technical Support Trainee performs routine maintenance on hardware and software, and also provides infrastructure and networking support (including communications).
Job description
Responsibilities and Duties
- To assist in incident diagnosis and resolution for the internal users of the Company, via on-site, telephone and/or remote technical assistance whenever necessary.
- To use the ticket incident management system to document, prioritize according to the SLA, and follow up on requests for technical assistance.
- To repair and update hardware and software on PCs and Macs.
- To provide remote assistance to users of the offices in Brazil and Mexico.
- To troubleshoot printers, scanners and faxes. To monitor the inventory of related supplies.
- To maintain the licenses, equipment and supplie...
The Technical Support Trainee provides technical support to the internal end user in compliance with the existing SLA, measured through the ticket system. The Technical Support Trainee performs routine maintenance on hardware and software, and also provides infrastructure and networking support (including communications).
Job description
Responsibilities and Duties
- To assist in incident diagnosis and resolution for the internal users of the Company, via on-site, telephone and/or remote technical assistance whenever necessary.
- To use the ticket incident management system to document, prioritize according to the SLA, and follow up on requests for technical assistance.
- To repair and update hardware and software on PCs and Macs.
- To provide remote assistance to users of the offices in Brazil and Mexico.
- To troubleshoot printers, scanners and faxes. To monitor the inventory of related supplies.
- To maintain the licenses, equipment and supplie...