Job Description
Position Summary
Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.
This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day
management aspects that the post requires.
Education and Qualifications
- >=8 years of IT or related domain.
- Excellent written and verbal communication skills.
- Education: Graduate (Any stream) preferably in computer science or related field.
- Experience with Managed Service Providers or MSP platform companies
Responsibilities
- Co-ordinate and manage the da...