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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Duties
- Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
- Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
- Act as a focal point for real-time Technical Support feedback on product performance for Resideo products, spanning the gap between customer, technical support, quality, and engineering as needed.
- Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
- Contribute to and help with the development of new training content and the improvement or updating of existing content.
- Document, capture and report on non-typical pro...