Job Description
Responsibilities
- Plan and conduct technical, product, and warranty training for technicians, service advisors, and dealer networks.
- Deliver basic soft‑skills, product, warranty, and technical training for service advisor/frontliner staff across internal operations / dealer networks.
- Provide second‑level technical diagnostics and troubleshooting support to workshops, resolving complex issues and minimizing downtime.
- Act as a technical liaison to shop floor operations, including conducting or coordinating test drives to validate customer concerns.
- Support daily operations by coordinating with internal and external stakeholders, including procurement of workshop tools, lubricants, and equipment, and resolving workshop IT‑related matters.
- Manage administrative documentation for technical, training, warranty, and recall submissions to vehicle principals.
- Perform warranty audits to ensure compliance with principal s...