Job Description
Job Description
Candidates MUST have availability to work on night shifts- Since this position will work on Thursdays from 1 am to 7 am. And Fridays, Saturdays and Sundays from 7 pm to 7 am. First 3 months are 100% onsite from Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa.
As a Technical Triage Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Key activities for this role include:
Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.
Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests. Apply problem-solving skills...