Job Description
The Position
Based in our Sant Cugat hub, you will join the Global Customer Support Knowledge & Learning Excellence (KLE) organization. As a Technical Writer Intern, you will help transition our knowledge base to a content‑first approach, focusing on modular reusable content and moving away from static outputs.
What You Will Do
- Play a key role in transitioning our knowledge base to a new CMS, helping us move from documents to intelligent, reusable content
- Learn to author in XML and explore a modular approach that allows for reuse across different deliverables and platforms
- Explore the use of AI in the content creation process
- Plan, develop, and organize technical documentation in accordance with global corporate style guides and standards
- Collaborate with content managers, project teams, and subject‑matter experts to gather complex information
- Meet quality targets and timelines while ensuring regu...