Job Description
Responsible for monitoring, diagnosing, and processing refrigeration and HVAC alarms in a 24/7 operations environment for a global climate technologies company focused on sustainability.
Your Role:
Key responsibilities include:
- Performing basic and advanced support for alarm management, including diagnosing, interrogating, and troubleshooting refrigeration and HVAC alarms via customer software.
- Relaying alarm information and other customer requests according to customer specifications.
- Answering inbound and transferred calls, addressing service requests, and confirming work orders.
- Conducting graph analysis and troubleshooting for refrigeration and HVAC alarms for Basic and Resolution Food Retail customers.
- Delivering alarm information with accurate documentation by calling or emailing external customers.
- Providing sound decisions based on alarm history and graph ...