Job Description
TECHNICIEN | TECHNICIENNE INFORMATIQUE (RECRUTEMENT CONTINU)
The IT Technician will be responsible for providing Level 2 technical support to users and Level 1 technicians in a company of approximately 550 employees, spread across several sites in Quebec.
Job Responsibilities
- Respond to complex requests and handle incidents escalated by Level 1 technicians.
- Ensure complete documentation of problem resolution, and support and coach Level 1 technicians.
- Manage the administration of various platforms such as Active Directory, Azure Active Directory, Exchange, Intune, monitoring systems, etc.
- Participate in projects to improve security and automate operations by developing tools and scripts (PowerShell, Python).
- Be responsible for the proper functioning, updates, license management, and documentation of the company's applications and systems.
- Implement best practices and processes defined by the ITIL ...