Job Description
In this role, you will make an impact in the following ways:
+ Diagnose and complete less complex repairs to engines at the customer’s site.
+ Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
+ Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customers.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and t...
+ Diagnose and complete less complex repairs to engines at the customer’s site.
+ Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
+ Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customers.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and t...