Job Description
Responsibilities Operational Support & Reporting
- Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).
- Deliver ad-hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.
- Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision‑making.
- Maintain reporting cadences and data quality standards; automate recurring reports where feasible.
- Support process standardization and governance across technology operations, including documentation, templates, and SOPs.
- Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.
- Provide risk oversight and governance for technology domains.
- Lead audit readiness activities: evidence manageme...