Job Description
Description
The Technology Solution Lead is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.
Responsibilities:
Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture
Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time
Assist in completion of Technology sections in RFI/RFP/RFQ as required
Partner with finance in providing guidance to build commercials/pricing during PreSales
Document and handover technical specifications for Post Sales implementation
Review SOW's with lega...