Job Description
As a Technology Support I team member within the Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
Provide end‑to‑end production support across applications both internal and external developedMonitor, triage, and resolve incidents while meeting SLAs and cutoffs.Drive root‑cause analysis and preventive fixes to reduce repeat issues.Manage changes and releases with strong risk controls and documentationMonitor service health; triage and restore fastPerform RCA; implement preventive actions and run change/release with risk controlsAutomate repetitive tasks to cut toil a...