💼 Full-Time Position

Technology Support II, Major Incident & Problem Management Associate

🏢
JPMorgan Chase & Co.
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. 

As a Technology Support II team member in International Consumer Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will respond to and manage high-impact incidents, ensuring timely resolution and transparent communication with stakeholders, while supporting the Problem Management lifecycle to minimize repeat incidents and enhance operational resilience. 

Job Responsibilities 

  • Respond to incident escalations from squads, vendors, and business operations, taking ownership of the incident management process and driving it through to resolution. 
  • Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts. 
  • Maintain authoritative incident timelines throughou...