Job Description
The role of a Technical Support Specialist I within our organization is to serve as the first point of contact for customers seeking technical assistance over the phone, email or in-person. This role will help support computer systems, hardware, and software for students, faculty, staff, and other constituents of the Colleges.
Essential Responsibilities:
+ Serving as the first point of contact for customers seeking technical assistance over the phone, email or in-person.
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions.
+ Support peers in installing, configuring, and updating hardware and software on mobile devices, printers, laptops, desktops, classroom technology, etc.
+ Providing regular maintenance to existing hardware and computer systems.
+ Creating, updating and/or maintaining technology or service documentation.
+ Providing recommendations f...
Essential Responsibilities:
+ Serving as the first point of contact for customers seeking technical assistance over the phone, email or in-person.
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions.
+ Support peers in installing, configuring, and updating hardware and software on mobile devices, printers, laptops, desktops, classroom technology, etc.
+ Providing regular maintenance to existing hardware and computer systems.
+ Creating, updating and/or maintaining technology or service documentation.
+ Providing recommendations f...