💼 Full-Time Position

Técnico de Soporte en Sitio (Saltillo, Coahuila)

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Xerox Corporation
📍 saltillo, saltillo, Mexico
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Location
saltillo, Mexico
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Posted
June 19, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Qualifications
  • Completed technical degree or incomplete professional degree
  • 1 year of experience in customer service and support for printing equipment (preferably Lexmark)
  • Excel proficiency
Responsibilities
  • On-site incident support
  • Management of requests and incidents
  • On-site user support
  • Conduct plant walkthroughs
  • Prepare Excel reports on incident resolution and SLA compliance levels
  • Repair Lexmark multifunction printers
  • Install maintenance kits
  • Manage consumable requests and returns
  • Inspect plant equipment
  • Perform preventive and corrective maintenance on Lexmark equipment
Knowledge / Purpose

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer sa...