Telco Account Representative

Telco Account Representative

Cebu City | Onsite

Caldwell Communication



Job Description:



We are hiring Telco Account Representatives to assist customers with mobile, internet, and telecommunications-related concerns while providing excellent customer service and technical support.







Responsibilities:

• Handle customer inquiries via phone, chat, or email

• Assist customers with billing concerns, account updates, and service inquiries

• Troubleshoot basic mobile, internet, or network-related issues

• Provide information about plans, promos, products, and services

• Document customer interactions and account updates accurately

• Escalate unresolved or complex concerns when necessary

• Maintain productivity, quality, and customer satisfaction standards



Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays

• Paid ...