Job Description
Talent Outsourcing Channel Solutions' is seeking an enthusiastic and committed Telco Customer Service Representative to join our growing team in Cagayan de Oro Misamis Oriental. As a full-time member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued clients.
Key Responsibilities
Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels
Troubleshoot and resolve customer issues in a timely and professional manner
Provide accurate information about our products and services, and assist customers in navigating our systems
Maintain a positive and engaging attitude, ensuring a great customer experience
Document all customer interactions and follow up as needed
Adhere to established company policies, procedures, and quality standards
Continuously seek opportunities to improve customer satisfaction and streamlin...
Key Responsibilities
Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels
Troubleshoot and resolve customer issues in a timely and professional manner
Provide accurate information about our products and services, and assist customers in navigating our systems
Maintain a positive and engaging attitude, ensuring a great customer experience
Document all customer interactions and follow up as needed
Adhere to established company policies, procedures, and quality standards
Continuously seek opportunities to improve customer satisfaction and streamlin...