Job Description
Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
Provide accurate information about resort facilities, services, events, dining options, and operating hours
Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
Take and relay wake-up call requests, ensuring they are executed accurately and on time
Manage emergency calls calmly and follow established safety and security procedures
Maintain guest confidentiality and handle sensitive information with discretion
Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
Coordinate with front office and guest services to support VIPs, special requests, and personalized services
Operate the hotel’s PBX/telephone s...