Job Description
Salaries And Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
- Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
- Provide accurate information about resort facilities, services, events, dining options, and operating hours
- Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
- Take and relay wake‑up call requests, ensuring they are executed accurately and on time
- Manage emergency calls calmly and follow established safety and security procedures
- Maintain guest confidentiality and handle sensitive information with discretion
- Log guest requests, complaints, and follow‑up...