Job Description
Telecommunications Attendant
A leading university is seeking a Telecommunications Attendant to serve as the primary point of contact for incoming calls across university and medical center operations. This role supports high-volume call handling, emergency dispatch coordination, and customer service functions in a fast-paced, 24/7 environment.
Telecommunications Attendant Responsibilities:
- Answer, process, and route high-volume incoming calls, providing directory assistance and connecting callers to appropriate departments, staff, physicians, or students while maintaining excellent customer service.
- Support medical center operations by paging doctors and staff, handling emergency alerts (e.g., trauma, fire, disaster response), and assisting with patient-related communication using on-call rosters and reference systems.
- Utilize telecommunications and call center systems to manage calls, establish conference lines, and ensure first-c...