Job Description
The Telecoms Technical Support Specialist is responsible for delivering high-quality technical support across a range of telecommunications products and services. The role involves diagnosing and resolving faults across voice, data, and connectivity solutions, ensuring customers and users receive a reliable, efficient, and professional support experience.
This position plays a key role in maintaining service continuity, supporting customer satisfaction, and ensuring telecoms systems and services operate effectively with minimal disruption.
Key Responsibilities Provide first-line and technical support for telecoms products and services via telephone, email, and remote support tools. Troubleshoot and resolve issues relating to voice, broadband, hosted telephony, Vo IP, SIP, mobile services, and data connectivity. Log, update, prioritise, and manage support tickets in line with agreed SLA targets. Diagnose faults and elevate complex or unresolved issues to senior enginee...