Job Description
Position
Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team.
Responsibilities
- Conduct outbound and take inbound calls to existing and potential guests to promote:
- Gaming programs and incentives
- Special events, tournaments, and promotions
- VIP and loyalty program benefits
- Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management
- Achieve individual and team targets related to call volume, conversions, and revenue contribution
- Provide guests with accurate information about:
- Gaming offerings
- Resort amenities
- Promotions and packages
- Record all guest interactions in CRM systems with detailed notes and updates
- Identify high-value players and elevate opportunities to Gaming Hosts or VIP Services
- Handle guest inq...